wj2j Privacy Policy
Your personal information is our top priority. This policy details how we collect and use your data, and how we keep it secure through SSL encryption.
1. Introduction
wj2j ("we", "us", or "platform") operates a trusted online gaming platform for users in Bangladesh. We firmly believe that the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") explains what types of information we collect, why we collect it, how we use it, and under what circumstances we share it with third parties.
By using our website or services, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform and contact us.
2. What Information We Collect
When you register on the wj2j platform and use our services, we may collect the following types of information:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification — you must be 21 years of age or older)
- Email address
- Mobile number
- Payment information (bKash, Nagad, Rocket, Upay, or bank account number — for processing transactions)
- Identity verification documents (copy of national ID or passport, where applicable)
- Any information provided when contacting customer support
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, version, and language preferences
- Operating system information
- Logs of your activity on the platform (login times, game history, transaction records)
- Information collected from cookies and similar tracking technologies
- Referral source and page visit information
2.3 Cookies and Tracking Technologies
We use cookies on our website. Cookies are small text files stored on your device that help improve your browsing experience. We may use both session cookies (which are deleted when you close your browser) and persistent cookies (which remain stored for a set period). You can disable cookies through your browser settings, though this may limit some features of the platform.
3. Purpose of Using Your Information
The information we collect from you is used for the following purposes:
- Account Management: To handle registration, verification, and the security of your account.
- Transaction Processing: To complete deposit and withdrawal requests quickly and securely.
- Service Improvement: To analyse user preferences and provide a better gaming experience.
- Customer Service: To resolve your questions and issues through 24/7 live chat support.
- Security and Fraud Prevention: To detect suspicious activity and keep the platform and users safe.
- Legal Compliance: To comply with applicable laws and regulations and meet the requirements of regulatory bodies.
- Communication: To deliver important updates, security notices, and relevant information to you.
- Responsible Gaming: To identify potential issues and provide assistance when needed.
4. Data Storage and Security
wj2j applies industry-leading technical and organisational measures to protect your personal information. The key features of our security infrastructure are:
- SSL/TLS Encryption: All data transmitted between you and our servers is protected by high-grade encryption technology.
- Access Controls: Only authorised personnel may access your information, and only for specific purposes.
- Data Retention Policy: Your information is retained for as long as your account is active or as required to meet legal obligations.
- Regular Security Reviews: The security of our systems is regularly reviewed and improved.
However, no method of transmitting information over the internet or storing it digitally is 100% secure. We strive to ensure the highest level of protection in line with industry standards, but we cannot guarantee absolute security.
5. Data Sharing Policy
wj2j does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
We work with trusted third-party service providers who assist in operating our platform — such as payment processing, technology infrastructure, and customer service. These partners are only permitted access to the information necessary to perform their specific services and are bound by confidentiality agreements.
5.2 Legal Requirements
We may be required to disclose your information in response to a court order, legal process, government directive, or a valid request from a law enforcement authority.
5.3 Security Interests
Information may be shared with relevant authorities when necessary to detect, prevent, or investigate fraud, money laundering, or any other unlawful activity.
5.4 Business Restructuring
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you by email before any such change takes place.
6. Your Rights and Choices
As a user of the wj2j platform, you have the following rights over your own information:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: If your information is inaccurate or incomplete, you may request that it be updated.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though legal obligations may limit this right.
- Right to Object to Processing: You may object to your information being used for specific purposes.
- Right to Portability: You may request your information in a structured digital format.
- Opt Out of Marketing Communications: You may unsubscribe from promotional communications at any time.
To exercise any of these rights, please contact our support team.
7. Protection of Minors
wj2j is intended only for those aged 21 or older. We do not knowingly collect personal information from minors. Age verification is applied at the time of registration. If we become aware that a minor's information has been collected inadvertently, we will delete it immediately and close the relevant account.
If a parent or legal guardian suspects that their child has registered on our platform, please contact us immediately.
8. Third-Party Links and Services
Our platform uses services from game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and Ezugi). These providers have their own privacy policies. wj2j is not responsible for information provided on their platforms. We advise you to review the privacy policies of these third parties.
9. International Data Transfers
Your information may be stored and processed on servers outside Bangladesh. For any such transfer, we ensure that applicable data protection standards are properly followed and that adequate protection of your information is maintained.
10. Changes to This Policy
wj2j may update this Privacy Policy from time to time. For significant changes, we will send a notice to your registered email address or clearly announce it on the website. Continued use of the platform after any changes will be taken as acceptance of the updated policy. The "Last Updated" date at the top of the policy always reflects the most recent revision.
We advise you to review this page regularly to stay informed about our latest data protection practices.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us through the following:
Email: [email protected]
Live Chat: Support in Bengali is available 24/7
Response Time: Based on Bangladesh Standard Time (BST, UTC+6)
We aim to respond to your request as quickly as possible. If you need any assistance with responsible gaming, please visit our Responsible Gaming page.